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FAQ

The Process

How much work goes into each shirt?

We put our hearts and souls into each of your new shirts. We get the blank shirts, personally bring them to our screen printer and then bring the shirts to one of our two local seamstresses. We assure you, a lot of care has gone into each individual shirt that you purchase from us. All of our clothing is incredibly unique and helps us stand apart from other brands currently saturating the market.

What does Ready-To-Wear mean?

All of our shirts are ready to wear straight out of the box. That means that from the moment you open your package, all of your new outfits are completely ready. All of our apparel (excluding Spirit Jerseys®) is pre-washed and pre-shrunk so you don't have to do any of the work. Because of this, we're able to guarantee that an already comfortable shirt will stay that way throughout its lifetime.

Payment

How do I pay for my order?

We accept Visa, Mastercard, Discover and American Express for online orders. For in-person orders, we also accept cash and checks.

The item I want is currently out of stock. Can I still buy it?

Of course. Our state of the art system notifies us any time you place an order. If your item is currently out of stock, don't worry. We'll notify you right when we re-stock your desired item.

Do I pay sales tax?

Yes and no. FL residents will pay a sales tax corresponding to the respective county in which their order was placed. Out-of-State customers don't pay a dime for sales tax, just your invoice for your order and shipping (if necessary).

Shipping

What is your shipping policy?

If we receive an order before 2:00 PM EST and the item is currently in-stock, we'll try and get it sent out to you that very day. Any orders placed on in-stock items after the 2:00 PM deadline will likely be shipped the next business day.

Where do you ship from?

We ship from Florida, mainly the Tampa Bay and Orlando areas.

Can I expedite my package?

Sure. Most customers will need to pay the expedited shipping fee, but certain lucky customers will get this awesome service free of charge. More often than not, we'll likely comp this service for some of our best customers.

I placed multiple orders. Will I receive multiple packages?

It all depends on the size of the items you ordered and how much time went by before your second order was placed.

How can I track my package?

Once we fulfill your order, we provide each customer with a unique tracking code. You'll get this code sent to the email you placed your with. This will help you track your package all the way to your doorstep.

Orders

You accidentally sent me the wrong item(s). What should I do?

Let us know. We'll gladly get the right item(s) sent out to you and pay the cost of shipping for your correct item(s).

I’m missing something from my order. What’s next?

Let us know. We'll review your order as soon as we can and get your missing items shipped out to you for free.

My item(s) is/are damaged. Now what?

This must have happened during the shipping process. We carefully inspect all of our items before they are shipped out. However, we want to ensure you'll receive all of the preppy style apparel and merchandise exactly how you expect to get it. In the event your item(s) was/were damaged during the shipping process, let us know. We'll be happy to give you exactly what you paid for. Just email us at sales@bayviewprep.com and let us know how we can be of assistance.

How do I return and/or exchange one of your products?

First, check out our Returns and Exchanges page. If your order does not meet the listed requirements then your sale is marked as final. If it does meet the requirements, shoot us an email. We'll be glad to walk you through the return and exchange process.

Is my personal information kept private?

Of course. Your information is securely stored. We don't have access to any of it, but it helps us if we need to go through the return process with you.

Can I edit my order after I’ve already placed it?

If we haven't already shipped/fulfilled your items, let us know. We're always here to help and will be glad to help you edit an existing order.

Campus Rep Program

How do I apply to be a campus rep?

Head over to our official application form here.

How long does it typically take to get a response?

It all depends on how many applications we already have in our queue. It should only take a few days max though.

When will I know if I will officially be a part of your team?

We'll email you. We follow up with our requests and this process typically takes a few short days. During this time, we'll try and get a little more information about you (school you attend, academic clubs/activities you participate in, how you can further expand our brand, etc.)

Account

How do I reset my password?

As long as you remember the email you used then you're all set. All you have to do is click "Forgot Password" above the password field. From there, you will be asked to provide the email address you used to sign up for your account. Your recovered password will be sent to this email address. Still stuck? Contact sales@bayvieprep.com and let us know. We'll be glad to send you a link to help you reset your lost/forgotten password.

I can’t remember which email I used.

Simply provide us with one of your previous order numbers and we'll be glad to let you know how to get back into your account. We can also look up your first and last name in our order database if you do not have access to any previous order numbers.

Do you have any sort of rewards program?

Currently, we only have a rewards program set up for our campus reps/brand ambassadors.

 

Have a quick question that we didn't answer here? Email us at sales@bayviewprep.com and we'll be more than glad to answer all of your questions.

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